Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your information.
Privacy at a Glance
Data Security
We use industry-standard encryption to protect your data
Your Control
You own your data and can delete it anytime
Transparency
We're clear about what data we collect and why
1. Information We Collect
Account Information
- Name and email address
- Business information (name, type, location)
- WhatsApp Business phone number
- Payment information (processed by third parties)
Usage Data
- Messages sent through our platform
- Contact lists and interaction history
- Platform usage statistics and analytics
- Log files and technical information
Technical Information
- IP address and device information
- Browser type and version
- Operating system and screen resolution
- Cookies and similar tracking technologies
2. How We Use Your Information
Service Provision
- Process and deliver messages
- Manage your account and subscription
- Provide customer support
- Enable WhatsApp integration
Improvement & Analytics
- Analyze usage patterns
- Improve our platform features
- Generate usage statistics
- Optimize performance
Communication
- Send service updates
- Notify about important changes
- Provide technical support
- Send billing information
Legal & Security
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our terms of service
- Protect user rights
3. How We Share Your Information
❌ We Do NOT Sell Your Data
We never sell, rent, or trade your personal information or business data to third parties for marketing purposes.
Limited Sharing Scenarios
Service Providers
Third-party services that help us operate our platform (hosting, payment processing, analytics) under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulation, we may disclose information to protect our rights or comply with legal processes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
4. Data Security Measures
Technical Safeguards
- End-to-end encryption for data transmission
- Encrypted data storage at rest
- Regular security audits and monitoring
- Secure data centers with 24/7 monitoring
Administrative Controls
- Limited employee access on need-to-know basis
- Regular security training for staff
- Background checks for team members
- Incident response procedures
Important Note
While we implement strong security measures, no system is 100% secure. We continuously work to improve our security practices and promptly address any vulnerabilities.
5. Your Privacy Rights
Access & Download
Request a copy of all personal data we have about you in a portable format.
Correction
Update or correct any inaccurate personal information in your account.
Deletion
Request deletion of your account and associated data (subject to legal requirements).
Restriction
Limit how we process your personal information in certain circumstances.
Objection
Object to processing of your data based on legitimate interests or for direct marketing.
Withdraw Consent
Withdraw consent for data processing where consent is the legal basis.
How to Exercise Your Rights: Contact us at privacy@wablybot.com or through your account settings. We'll respond within 30 days.
6. Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
Required for the website to function properly
Analytics Cookies
Help us understand how visitors use our site
Functional Cookies
Remember your preferences and settings
Performance Cookies
Monitor and improve site performance
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
For more information about cookies and how to manage them, visit www.allaboutcookies.org
7. Data Retention
Retention Periods
Note: When you delete your account, we begin the deletion process immediately. Some data may be retained for legal compliance or legitimate business purposes as outlined above.
8. International Data Transfers
Our servers are located in multiple regions to provide the best service performance. Your data may be processed in countries outside your residence, including:
Primary Regions
- • United States (AWS, Google Cloud)
- • European Union (GDPR compliant)
- • Singapore (Asia-Pacific)
Safeguards
- • Standard Contractual Clauses
- • Adequacy decisions
- • Binding corporate rules
We ensure appropriate safeguards are in place to protect your data regardless of where it's processed.
9. Children's Privacy
Our service is not intended for children under 18 years of age.
We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Send you an email notification for material changes
- Provide prominent notice on our website
- Give you the opportunity to review changes before they take effect
Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Your Privacy Matters
We're committed to protecting your privacy and maintaining transparent data practices.